Welcome to the Opiniion feedback page! All feedback on this page is private and internal. It will not be visible to anyone except for you, your staff, or anyone having access to your location in Opiniion. All 1-5 feedback responses left by a Resident or Customer will be listed on this page. If a customer or resident chooses to click the "Had A Bad Experience" button and submits feedback, their submission will be visible here. Because of the negative feedback we capture, the Feedback page gives you a more accurate rating of how your customers or residents feel.

How to Respond to Feedback

You can reply to a customer or resident via email or SMS using the options provided under the "Response" column. Additionally, if you have already talked to the individual, you can choose No Response Needed, and leave a note if necessary. If the SMS, email, or No Response Needed option is missing, it’s because the customer or resident is missing that contact information on their detail page, or the feedback has already been responded to.

What is the “Opiniion Rating”?

Above the list of feedback, you will see an Opiniion Rating card. This rating matches what is displayed on your dashboard. The Opiniion Rating card is comprised of any standard events for your industry and is a calculation of all responses left by verified Residents/Customers, so you can have total confidence that the rating accurately reflects the sentiments by individuals who've interacted with your business. There will be a card listed for each review request campaign that has received data for each of those standard events. Clicking on any of these cards will filter the list beneath it, showing only those who have left a rating for that specific campaign.

Please note that the results on this page will filter according to the location selected in the locations menu.

We only allow a customer or resident to leave a rating and/or feedback once per request. If a customer or resident submits a rating in response to an SMS or email, and then tries to revisit that same request link, they will be re-directed to a landing page alerting them their response has already been recorded, and the second click will not be recorded.

How to Use Filters

The filter menu is located next to the search bar. This menu gives you the option to filter by resident status, rating, sentiment, needs response, campaign cards, review text, and by a date range. Clicking "Apply" initiates the filters, and clicking "Reset Filter" resets all the filters.

When you change the selected date range, it will filter both the table and the campaign cards. If there is no data within the selected range, the campaign card will show a "-" and the table will not show any rows.

You can add or remove the following columns present in the table:

• Name

• Location

• Resident Status

• Opiniion Rating

• Review Date

• Staff

• Feedback

• Response

• Date Responded

• Email

• Phone

• Trigger

Note that Staff and Resident Status are only available for locations that are properties.

How to Add Viewable Columns

To add any columns, click the "Customize Columns" button. Check/uncheck any boxes to add or remove the column(s) you prefer (there always needs to be at least one box checked). If you want your column preferences to be saved, you can click the “Save Preferences” button so that your saved column options will remain even if you navigate away from the page or log out.

Users can also filter the cards on the page by standard, custom, and all to display the cards that correspond to each category of campaigns.

Export Feedback Data

You can export any data that is in the table based on the column options that you select by clicking the Export button in the top right hand corner of the screen.