Resending Review Requests

Resending Review Requests

There are many reasons you may want to resend a review request. Maybe your resident/customer left you feedback but didn't publish their review publicly. Maybe they left you a review on one review site and you want them to write a review for you on another (for this to work, you must have more than one review site enabled in the "Distribution" step of your campaign settings).

To resend a review request:
  1. Go to the Residents/Customers tab on the left hand side of the Opiniion dashboard.
  2. Find the specific customer(s)/resident(s) in the table or search for them using the search bar on the upper right.
    1. If they cannot be found, it is possible they have unsubscribed, in which case you should not resend the request.
    2. You can confirm if they've unsubscribed by looking in the "Subscribed" column of the table, or using the table's filter to show only "Unsubscribed" residents/customers.
  3. Click on their name to open their Resident/Customer Profile.
  4. Click the "SEND REVIEW REQUEST" button.
  5. Select the Campaign you want to send them to ensure the proper messaging.
    1. In most cases, you will want to select the "General Feedback" Campaign.
  6. Select email, SMS, or both as the type of delivery.
  7. Click "SEND REVIEW REQUEST" button.


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