Resending Feedback Requests

Resending Feedback Requests

By default Opiniion uses automation to engage residents/customers frequently throughout their lifecycle. Should you need to request feedback from a specific resident/customer on your own, you can watch this video or follow the steps below.  Each request for feedback is accompanied by a request for an online review.



To resend a feedback request:
  1. Go to the Residents/Customers tab on the left hand side of the Opiniion dashboard.
  2. Find the specific customer(s)/resident(s) in the table or search for them using the search bar on the upper right.
    1. If they cannot be found, it is possible they have unsubscribed, in which case you should not resend the request.
    2. You can confirm if they've unsubscribed by looking in the "Subscribed" column of the table, or using the table's filter to show only "Unsubscribed" residents/customers.
  3. Click on their name to open their Resident/Customer Profile.
  4. Click the "SEND MESSAGE" button.
  5. Select the Campaign you want to send them to ensure the proper messaging.
    1. In most cases, you will want to select the "General Feedback" Campaign.
  6. Select email, SMS, or both as the type of delivery.
  7. Click "SEND CAMPAIGN" button.


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